One of the great aspects of Velolet is the direct Feedback it can provide to bike shops and to potential renters. We’ve seen the way that feedback works on all kinds of sites like eBay, Airbnb, Amazon, Yelp, TripAdvisor and countless other sites. What this provides is a candid assessment of how the transaction went and allows, in the case of the bike shop’s bike rentals, a measure for constant improvement.
Currently, there is not much of a feedback loop to improve a bike shop’s service, specifically for bike rentals. However, what we discovered over the past few months is that when prompted, the Renters actually provide pretty good constructive feedback, both positive and negative. What we’ve seen however, is that the bike shops have improved their service to address any negative comments and it is seen in the recent comments:
- Sun Sep 18, 2011 04:43PM – Great rental from a quality shop
- Sun Sep 11, 2011 06:09PM – Bike was Brand new. Bikes were ready, waiting for us when we came in. Great service
- Sun Sep 11, 2011 10:56PM – My experience was great…super staff, made sure it was perfect for my ride and picking it up and dropping it off was a breeze.
That feedback provides a mechanism for all parties including Velolet. We’re not perfect but like our bike shops, we’re constantly improving and that is what matters to customers. Addressing their issues and making it easy for them.
The feedback is great and we’d be remiss if it didn’t show how online bike rentals really improve an otherwise onerous process. With Velolet, the reservation, waivers and payment is all made online. This helps the bike shop “prep” your bike ahead of time and have it ready to go. That helps the bike shop and it provides a great convenience for the Renters (as seen in the feedback comments).
We’re going to continue to improve and so are our customers. Feedback is key to that constant improvement. That can only benefit the Renter/consumers in the long run.